310 E Boalt Street, Suite F

Sandusky, Ohio 44870

Mon-Fri, 9am-5pm

Contact DesignBox3D - FAQ, Shipping and policies






General Info




310 E Boalt Street, Suite F


Ohio 44870.



Have questions about Shipping and Returns?

Questions about our Price Guarantee?

Can I get spare parts from DesignBox3D?

Absolutely!  In the future we plan to have all spare parts listed on our site for each brand.  For now, you can just email sales@designbox3d.com and let us know which part you need.  Once we verify that the part is available, we will email you back and let you know how to order.

Where are you located?

We are located in Ohio.  Several of our products, however, ship directly from the manufacturers, which saves you time and money!

Are you an Authorized Dealer?  

Yes! DesignBox3D only carries brands that we are authorized dealers for. This means you get the FULL Factory Warranty. In fact, a few of our printers are shipped to you, directly from the manufacturer themselves which saves you both shipping time and money!

Want to Buy an Item That is Not on our Website?

Our goal is to keep DesignBox3D.com easy to use and while we don't list every product out there, please contact us and we can help get you what you are looking for. 

How Can I Place an Order?

Ordering Online: Find a product you'd like to buy and click on the order button. Follow the instructions on the order page. If you are ordering more than one product, use our add to cart feature! If there were any options or upgrades that you missed, one of our custom service staff members will contact you either by email or phone. In-stock items are typically shipped 24-48 hours after we receive the order.

Ordering by Phone: Our friendly, knowledgeable staff will help you select your equipment based on your individual needs. Our top brands and competitive prices ensure that you'll be completely satisfied with every designbox3d.com phone purchase you make. Go ahead and order the unit online, then give us a call and we'll add on the features you want!

Ordering by Email: If you want to place your order through email, send us a message to sales@designbox3d.com and one of our staff members will get back to you quickly with a total price including tax and shipping.  Please include the product and any options or upgrades that you might require.  

Does DesignBox3D.com Charge Sales Tax?

We are a licensed business in Ohio. We only charge taxes on purchases made by Ohio residents. 

Can you ship to an APO Address?

At this time, we are unable to ship to APO addresses.  We apologize for the inconvenience.  

Can you ship to a P.O. Box?

At this time, we are unable to ship to P.O. Boxes.

When will I be contacted to confirm my order?

If your item has options that weren't specified when ordering, prior to shipping your order, a representative will email you the order and lead time for delivery.  For all normal orders we will send you a confirmation once your order ships.

When will I be contacted regarding the delivery?

Immediately after your order has shipped, we will email you with your shipping information. For large orders including freight shipping orders, our shipping company may call you prior to delivery to coordinate a convenient delivery time for you.

How do I check the status of my order?

As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from our warehouse to your door step. 

Do you have a catalog?

Our website works as our online catalog. We try to add products regularly to give you the best possible selection. It would be difficult to for us to keep a printed catalog current. If you are unable to find what you are looking for please call or email us at sales@designbox3d.com 

Warranty Questions?

The great news is since we are an authorized dealer for all products we carry, you will receive full warranties for everything you buy.  The even better news is since we deal directly with the manufacturer and have them ship directly to you, there are no middle men to get in the way.  Please check the manufacturers website for their specific warranty terms and feel free to contact us if you need assistance filing a warranty claim with the manufacturer.

Disclaimers: Please read

  • In any warranty-related issues, DesignBox3D will serve to help ensure that the manufacturer supports their product to the extent stated. 
  • We are neither the manufacturer or the warranty provider and shall be held harmless for any actions of said manufacturer, including but not limited to: delays, defective products, or closure.
  • All 3D printers sold by us that are special order items cannot be canceled or returned once the item has been ordered.
  • As our client, you agree that all shipping dates and timeframes are estimates only. We will make our best effort to ship your order as soon as available (if not in stock) but without exceptions, DesignBox3D will not be liable for any loss, or damage or penalty resulting from a delay in shipment or delivery.
  • Shipping address verification - To prevent fraudulent credit card use, we kindly request that you call our main number in the event that the shipping and billing addresses for the transaction in question are different.