310 E Boalt Street, Suite F

Sandusky, Ohio 44870

Mon-Fri, 9am-5pm

Shipping and Returns Policy

SHIPPING & RETURNS

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within the lead time we have posted on the product page), we will submit the order and cover the shipping fees.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within the lead time we have posted on the product page from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the email address your provide when checking out.  If you do not receive tracking information from us within 3 day after the lead time posed on the product page, feel free to follow up with us at sales@designbox3d.com

Import Fees:

Some products on this site ship directly from the manufacturer located outside of the USA.  US custom's website says that some fees may be associated with 3D Printers and accessories, depending on the country of origin.  These fees could range from 0% - 14%. DesignBox3D does not guarantee that fees will or will not be charged, and will not be held liable for charges assessed. ALL IMPORT FEES, DUTIES, AND TAXES ARE TO BE PAID BY THE CUSTOMER.  Import duties, taxes, and charges are not included in the item price. These charges are the buyer's responsibility.

 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your product sustains damage during shipping or contains a manufacturer's defect, contact us immediately. Please make sure to note any damage on the freight bill next to your signature. Email us at supportinfo@designbox3d.com. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized through our customer service dept. prior to return. 

Cancellations & Refunds:

Special order items cannot be returned or cancelled once shipped.

How do I return a product?

If you are wanting to return an item, our customer service dept. can arrange a return authorization number for you.  All returns must have a return authorization number.  Email supportinfo@designbox3d.com to begin the returns process.  Returns will only be accepted within 10 days of the receipt of your product.  The product must be unopened in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange.  We do not accept returns of used products.  Please note, there is a 30% restocking fee on all returns.  Customers are responsible for paying all shipping and handling costs for returning an item.  Please email us for more information.